Privacy Policy

Karhan Companies LLC (doing business as Karhan Construction & Remodeling, “we,” “us”) operates karhancompanies.com. This policy explains what information we collect through this website, how we use it, and the choices you have. The short version: we collect what you choose to share so we can respond about your project, we don’t sell it, and you can ask us to delete it at any time.

Information We Collect

• Project inquiries. When you submit a contact form or use our project chat, we collect what you provide: name, email address, phone number, property location or neighborhood, and details about your project (scope, timeline, budget range, notes).
• Chat transcripts. Conversations with our website chat assistant are saved so our team can follow up accurately and improve the assistant’s answers. A transcript includes the messages exchanged and anything you type into the chat — so please don’t enter sensitive information you wouldn’t put in an email. Transcripts are visible only to Karhan staff through a password-protected admin page, and are automatically deleted after 180 days.
• Basic technical data. Like most websites, our hosting and analytics record standard technical information such as IP address, browser type, pages visited, and approximate (city-level) location. We use privacy-friendly, aggregate analytics (Vercel Analytics) and Google Analytics 4, and do not build individual visitor profiles. Google Analytics tells returning visits from new ones and reports which channel brought you here (for example a link we posted on Facebook); it does not log or store IP addresses, and we have not enabled Google’s advertising features or data sharing. To count how many distinct people use the chat, we store a one-way scrambled code derived from your connection rather than the connection details themselves. That code changes every day by design, so it cannot be used to identify you or follow you over time.

How We Use Your Information

• To respond to your inquiry and discuss your project.
• To prepare estimates and provide our remodeling services.
• To send you a reply or follow-up about the inquiry you submitted.
• To protect the site against spam and abuse.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Where Your Information Lives

Inquiry details are delivered to our team by email and stored in a secure, access-controlled database so we don’t lose track of your request. The service providers that process this data on our behalf are:

• Vercel — website hosting and aggregate analytics
• Google Analytics — aggregate website traffic measurement (see Cookies below)
• Neon — secure database hosting for inquiries
• Resend — transactional email delivery to our team
• Cloudflare Turnstile — bot protection on our forms (when active, it evaluates technical browser signals to distinguish people from bots)

Cookies

We don’t use advertising or cross-site tracking cookies. Google Analytics sets first-party cookies on this site (named _ga and _ga_*, kept for up to two years) so it can tell a returning visit from a new one; they are not shared across other websites and are not used for advertising. You can block them with Google’s browser add-on or by refusing cookies in your browser; the site works the same either way. The only other cookie this site sets is a staff-only login session for our internal admin area, which is never set for regular visitors. Vercel Analytics is collected in aggregate without cookies.

How Long We Keep It

We keep inquiry records for as long as they’re useful for serving you and for our business records. If you’d like your information removed, contact us using the details below and we’ll delete it.

Your Choices

• You can request a copy of the information we hold about you.
• You can ask us to correct or delete your information.
• You can ask us to stop contacting you at any time.

Children

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

Changes

If we change this policy, we’ll update this page and the effective date above.

Contact Us

Karhan Companies LLC · Orlando, Florida
Phone: (407) 634-4099
Email: estimates@karhancompanies.com

See also our Terms of Service.